Q: How can patients choose a hospital?
A: Epcy features thorough profile pages for each hospital in Turkey.
Patients may want to take into account the following while selecting a hospital, which is listed on the profile pages:
- Location: Patients may want to choose a hospital that is conveniently located, particularly if they are receiving ongoing treatment or need to travel frequently for appointments.
- Specialties and services: Patients may want to choose a hospital that specializes in their particular condition or offers the specific services they need. For example, if a patient is seeking cancer treatment, they may want to choose a hospital with a comprehensive cancer center.
- Quality of care: Patients may want to research the quality of care provided by different hospitals, including patient satisfaction ratings and medical outcomes.
- Insurance coverage: Patients should also consider their insurance coverage when choosing a hospital. It is important to ensure that the hospital is covered under its insurance plan and to understand any out-of-pocket costs that may be involved.
- Recommendations: Patients may also want to consider recommendations from their healthcare provider or other trusted sources.
Q: What should patients do if they have a complaint about their treatment?
A: If a patient has a complaint about their treatment, they can try the following steps:
- Speak with the healthcare provider: Patients can try discussing their concerns or asking for clarification about their treatment plan with the healthcare provider who is treating them.
- Contact the hospital or clinic: Patients can try contacting the hospital or clinic where they received treatment and speak with a patient advocate or patient relations department.
- Contact Epcy: Epcy offers assistance in every aspect of your medical care journey. If you have any concerns about your treatment, you can contact Epcy for guidance on how to resolve your complaint efficiently. Epcy is here to help you navigate the process and ensure that your concerns are addressed on time.
Q: How to Report to Authorities and Turkey Express?
A: Epcy has a dedicated customer service department that operates 24/7 to ensure that our clients receive the support they need at any time of day.
You may report any concerns you have about medical services to Epcy through our online chat platform. Our team will be happy to assist you in forwarding your concerns to the appropriate authorities, or to facilitate your direct report to authorities if desired."
Q: What is a Presale consultation?
A: Epcy offers presale consultation to British residents considering medical care in Turkey. This service includes providing information and answering questions about healthcare options and hospitals or physicians, to help patients make informed decisions. Presale consultation is available through online chat, phone calls, and in-person meetings, and is designed to ensure that patients have the necessary information to make the best decision for their needs.
Q: What is Aftercare?
A: Aftercare refers to the care and support provided to a patient after they have received medical treatment or surgery. It may include follow-up appointments, physical therapy, medication management, or other forms of support. The specific type of aftercare a patient receives will depend on their individual needs and the nature of their treatment or surgery.
Furthermore, Epcy has dedicated aftercare offices in London for UK patients. Lastly, aftercare is important for helping to ensure a smooth recovery and addressing any complications or issues that may arise. It is provided in a variety of settings, including hospitals, clinics, and patient's homes.
